Help & FAQ

Quick answers to common questions. If you're stuck, the in-app Help tour and our support team are here for you.

In-app help

• Open Help from the menu for a guided tour of every feature (tailored to your business type).
• New professionals get a one-time Pro QuickStart at setup; opening the VIP tab shows a separate VIP QuickStart.

Frequently asked questions

Is VIPvybz mobile-only?

No. VIPvybz works on both the mobile app (iPhone and Android) and the online pro portal in any web browser, using the same account. Clients can even browse and book you in a browser through your public booking link—no app required. See Mobile app & online pro portal.

I didn't receive my verification email.

Check your spam folder. If it still hasn't arrived, use Resend verification on the sign-in screen. See Create your account & sign in.

I can't log in.

Usernames are case-sensitive. Double-check your username, or use Forgot username / Forgot password on the login screen.

A professional isn't showing up in Discover.

Some pros are invite-only. Ask them for an invite code and add it under Profile → Accept Invite. See Find a professional.

A paid feature is locked.

Many pro features need a subscription or add-on. Open Profile → Subscriptions to review or restore your plan. See Subscriptions & billing.

My sessions or clients seem to be missing.

If you have multiple locations, check your active location — most data is filtered by it. Switch it under Locations, or use the "all locations" toggle. See Navigating the app.

How do I cancel a booking?

Clients cancel from Booked; pros can also cancel, complete, or mark no-show from Manage booked sessions. Refunds follow the professional's policy.

Where are special sessions?

Open Available, tap the professional, then Special Sessions. One-off titled slots live there—not in a mixed list under every card. Open hours are under Services on the same card. See Book a session.

Why don't I see times for my pro?

In the app, check your day and time filters on the booking screen (Today, Weekends, Evening). Your pro may not have open hours yet—or none that match. Tap Let pro know so they can add windows. See Book a session.

What do the colored bars on the calendar mean?

In the mobile app, blue is morning, yellow is afternoon, and orange is evening. Tap a stripe to see available time chips for that part of the day.

I told my pro I wanted Saturday evening—what happens next?

In the app, your request appears in their Client demand panel on Open Hours. When they add matching availability, you get a notification and can tap through to book. See Services & availability.

How do I get paid / pay a pro?

Pros can connect Stripe for cards or list peer-to-peer handles; clients pay at booking, in person, or via those handles. See Payments, POS & inventory and Messaging & paying your pro.